Return & Refunds Policy

At Kairo Trails, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are only accepted for items that are defective, damaged, or incorrect upon delivery.
• Items must be returned in their original packaging, unused, and in the same condition as received.
• Requests for returns must be initiated within 7 days of delivery.

2. How to Initiate a Return

• To start a return, email us at [email protected] with the following details:
  • Order number.
  • Description of the issue.
  • Photos of the defective, damaged, or incorrect item (if applicable).
• Our team will review your request and provide instructions for returning the item.

3. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and issued via your preferred method.
• Refunds will not include delivery fees unless the return is due to an error on our part.
  Refund will be in cash.

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse or improper handling.
• Items purchased on clearance or as part of a final sale.

5. Exchange Policy

• Exchanges are subject to availability.
• To request an exchange, follow the return procedure and specify the desired replacement item.

6. Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
• We recommend using a trackable shipping service to ensure safe delivery.

7. Contact Us

For further assistance, please contact us at:
Email: [email protected]