Shipping Policy

Thank you for shopping with Kairo Trails! Below is our shipping policy, which outlines the terms and conditions for the delivery of your purchases.

1. Shipping Regions

If your location is outside our delivery area, please contact us at [email protected] to check for special arrangements.

2. Shipping Methods and Costs

• Shipping costs are calculated at checkout based on the destination and weight of the items.
• Occasionally, we may offer free shipping promotions.

3. Delivery Timeframes

• Orders are typically processed and shipped within 2-3 business days after confirmation.
• Standard delivery time is 5-7 business days from the date of shipping, depending on the destination.
• Delivery delays may occur during peak seasons, holidays, or due to unforeseen circumstances.

4. Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information.
• You can track your order through the provided link or carrier’s website.

5. Cash on Delivery (COD)

• All purchases are processed on a cash on delivery (COD) basis.
• Customers must ensure that someone is available at the delivery address to make the payment upon receipt.

6. Undeliverable Packages

• If a package is returned due to an incorrect address or failed delivery attempt, we will contact you for clarification.
• Additional shipping charges may apply for re-delivery.

7. Damaged or Missing Items

• If your order arrives damaged or items are missing, please email us at [email protected] within 48 hours of delivery with photos and details.
• We will investigate and resolve the issue promptly.

8. Contact Us

If you have questions or concerns regarding shipping, please contact us at:
Email: [email protected]